Optional: Technical support for software upgrade - agenda

Ref: 201107211318EC
Last Edited: July 21st, 2011
 
 
 Objective For Triaster IT to obtain the information required to complete server software upgrade.
To answer any questions customer IT may have regarding both the server software upgrade and client software upgrade.
 Takes place ASAP following decision to upgrade
 Attendees IT decision maker & liaison, Project lead
 Number of attendees One or two
 Prerequisites None
 Preparation checklists to action

SI

 Location By telephone
 Length of call Up to 1 hour
 Call set up We will send you to an Outlook meeting invitation for the time agreed and our consultant will call you on the telephone number supplied.
 Start/finish times

TBA

 Triaster consultant  Technical Support Manager

 
Agenda item Details
 Introductions
 Technical Information Technical Information regarding server(s)
N.B. Have Administrator username and passwords (for publication & cloning) changed?
 Either:
On-site server deployment

·         Discuss Triaster Minimum system requirements

·         Confirmation of remote access method*

·         Confirm customer content to be carried forward. Consider:

o   Homepage(s)

o   Nav bar

o   Menu pages

o   Maps

·         Consider treatment of links to library (from within maps or documents)

If remote access cannot be granted, Triaster IT will not be able to install the Triaster server software, but will provide a detailed installation plan.
 Or:
Hosted dedicated server

·         Confirm customer content to be carried forward. Consider:

o   Homepage(s)

o   Nav bar

o   Menu pages

o   Maps

  • Consider treatment of links to library (from within maps or documents)
 Customer IT actions
  • Re Server software upgrade
  • Re Process Navigator (client) software upgrade
  • Confirmation of on-going contact for server upgrade project
 AOB  
 Next steps:
  • Triaster I.T.
  • Customer I.T.
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