Optional: Process Discovery Facilitation Training - agenda

Ref: 201103011049EC
Last Edited: January 3rd 2012
  
 
 Objective Training regarding how to facilitate process discovery workshops
 Attendees Process Council or designated mappers
 Number of attendees  Up to 6
 Prerequisites

Have attended:

  • Full Triaster software training
 Preparation checklists to action

 OSV or PPT

 Number of days  1 day
 Location

Client site (can be hosted at Triaster’s offices if required)

or

Public training- Triasters offices

 Room set up type  Workshop
 Start/finish times, unless otherwise agreed

9:30 – 16:00

(10 minute breaks generally take place at 10:30 and 14:30. Lunch is generally at 12:30 for an hour)

Alternative times can be agreed

 Triaster consultant  Professional Services Consultant

 

 Agenda items

 Welcome & introductions

 Objectives of a facilitated process discovery workshop

  • Practical mapping
  • Fishbone diagrams
  • IPO tables
  • Goal posts
  • Process statements
  • Dealing with the pessimist
  • Post lunch exercises
  • Putting skills into action
  • Presentation back to the group of the processes captured in the Sandpit
  • Adding maps to the menu - new XML tag report for building flash
 Lessons learnt
 Considerations for your own process discovery workshops
 AOB & close
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