This article is suitable for a Library Administrator

 

Ref: 200911241341
Last Edited: September 28th 2011

Symptoms:

Cloning failing when Queue folder is not in PublicationWrapper folder. When attempting to clone a site or library, the Improvement Workbench Server will report an error (via email) such as the one below. This error will also be logged in the Windows Event Log.

 

This occurs when the Queue folder is not in the PublicationWrapper folder.

System.ArgumentOutOfRangeException: Length cannot be less than zero.
Parameter name: length
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at System.String.Substring(Int32 startIndex, Int32 length)
at ImprovementWorkbenchServer.clsMain.GetRootFolder()
at ImprovementWorkbenchServer.clsMain.ProcessTask(FileInfo objTask, String strQueueFolder)

Cause:
 

This is a problem with Improvement Workbench Server version 9.1.0

Solution:

 

The issue is fixed by upgrading to Improvement Workbench Server version 9.1.1

 

Please click here to go back to the top of the page 

Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on +44 (0)870 402 1234.

Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail feedback@triaster.co.uk