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Roles Clarity tab causing Node properties dialogue error

Ref: 201111281409 AW
Defect ID: 2559476
Last Edited: January 20th, 2012
  1. Open a new Visio process.
  2. Drag on an Activity.
  3. Right-click on the Activity and select "Properties...".
  4. Press OK.
  5. Right-click on the Node and select "Properties...".
  6. The properties dialogue fails to load correctly and the following error message is experienced:
28/11/2011 14:06:18
Object reference not set to an instance of an object.

=== Begin For Triaster Support ===
The following content may be useful to the Triaster support team.
Please copy and paste it into an e-mail to support@triaster.co.uk
and attach any referenced files if you would like help understanding
how to avoid this issue reoccurring.
Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.
   at Triaster.ProcessNavigator.MappingEdition.Properties.mdlProperties.AddXMLItem(XmlNode& xmlNode, VGridRows& vgridRows)
   at Triaster.ProcessNavigator.MappingEdition.Properties.mdlProperties.LoadXMLPropertiesTab(Properties& objProperties, VGridControl& vgridProperties, ProgressBar& pbarProgress, String strXMLElementTagName)
   at Triaster.ProcessNavigator.MappingEdition.Properties.frmNodeProperties.InitialiseNodeForm()
=== Finish For Triaster Support ===
Workaround 1:
Open the Properties XML file in, for example, Internet Explorer or Notepad, and check for superfluous content, particularly around the section related to the type of shape associated with the problem.
Note: In the Properties XML file where this problem was reported, there were '-' characters outside any of the element tags. When these were removed, the problem was resolved.
Workaround 2:
If the above doesn't solve the problem:
  1. Turn off Roles Clarity (Process Navigator > Options and un-tick the Roles Clarity tick-box).
  2. Save, close and re-open the Visio process.
An improved, user-friendly error message has been implemented in Process Navigator 11.1.10.
Applies to:
  • Process Navigator 11.1.0