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Process Navigator Menu Missing or Disappears

 This article is suitable for a Process Mapper
 
Ref: 20060418
Last edited July 7th, 2015
 
Symptom
 
When a Visio process map is opened, the Process Navigator menu is not present.
 
 
Possible Causes
  1. Macros Security may be set to High.
  2. VBA may not be enabled.
  3. A Visio file was loaded that is not a Process Navigator file.
  4. The load behaviour of the Process Navigator Visio add-in isn't set appropriately.
  5. The Process Navigator Visio add-in has been disabled.
  6. Details unknown, but related to the user's Visio profile.
  7. Details unknown, but related to the Process Navigator installation.
  8. The wrong version of Process Navigator has been installed, please see our Software Download page for more information.
  9. You have opened a VDX that is not a Triaster process map.  This could be the case if the template file that Process Navigator has opened is not a Triaster process map as well.
  10. You have opened a process map that is saved in .VSD format.
     
Solution 1
 
To set the Macros Security, please reference knowledge base article Macros are Disabled When a File is Opened in Visio.
 
 
 
Solution 2
 
To ensure that VBA is enabled, please reference knowledge base article Loss of Drill-Down and Right-Click Functionality.
 
 
 
Solution 3
 
Ensure that the file that you have opened is a Process Navigator file and not just a Visio drawing (.vsd).
 
 
 
Solution 4
 
Reset the load behaviour of the 'Mapping Edition In-Process Wrapper' add-in.
 
Visio can reset this if a problem is encountered, and it can remain at that value even if the problem is a transient one. This is the Registry setting:
 
On 64-bit Windows and 64-bit Visio, and 32-bit Windows (and therefore 32-bit Visio):
 
HKLM\Software\Microsoft\Visio\Addins\trMEWrapper_Net.Connect
    LoadBehavior = 0x00000003 (3)
 
On 64-bit Windows and 32-bit Visio:
 
HKLM\Software\Wow6432Node\Microsoft\Visio\Addins\trMEWrapper_Net.Connect
    LoadBehavior = 0x00000003 (3)
 
Ensure 'LoadBehavior' is set to '3'.
 
 
 
Solution 5
 
Re-enable the 'Mapping Edition In-Process Wrapper' add-in.
 
Visio can disable an add-in if it encounters a problem in loading it, and it can remain disabled even if that problem is an isolated one. A record is written to the Registry:
 
HKCU\Software\Microsoft\Office\14.0\Visio\Resiliency\DisabledItems
 
This is apparent through Visio's interface.
 
File > Options > Add-ins
 
where 'Mapping Edition In-Process Wrapper' is listed under 'Disabled Application Add-ins'.
 
 
To re-enable, either:
  1. On the 'Visio Options' dialog, from the 'Manage' drop-down list, choose 'Disabled Items' and click 'Go...'.
  2. Select 'Addin: mapping edition in-process wrapper (mscoree.dll)', and click 'Enable'.
  3. Click 'Close'.
 
or:
  1. Delete this key from the Registry, noting that it's user-specific, and applies to the Process Navigator user:

    HKCU\Software\Microsoft\Office\14.0\Visio\Resiliency
 
(The re-enabling of the add-in through Visio's interface has the same effect.)
 
Note: The details given represent Visio 2010, but the principle applies to other versions too.
 
 
 
Solution 6
 
Recreate the user's Visio profile.
 
This is a complete removal and refresh of some-one's Visio user-specific settings, and could be tried if the more targeted solution above doesn't work.
  
IMPORTANT: It is advised that you seek help from your IT department if you're not familiar with working directly with the registry: mistakes can be catastrophic to the working of your PC.
 
Log on to the PC as the user with the problem, and ensure that user is able to edit the registry: Administrator rights may be required to run the registry editor.
  1. Ensure that Visio and Process Navigator are closed.
  2. Run the Windows registry editor: Start > Run > Type 'regedit' (without quotes) > Click OK.
  3. Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0 (Visio 2003) or HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 (Visio 2007).
  4. Select the 'Visio' key (a key uses the folder icon) under the above, and delete it. This should set the registry to a state as it would have been prior to this particular user having run Visio.
  5. Run Visio, and configure as described here.
  6. Try running Process Navigator.
     
 
Solution 7
 
Run a repair installation on Process Navigator.
  1. Ensure you are logged on with Administrative privileges.
  2. Start > Control Panel.
  3. In Control Panel, open 'Add or Remove Programs' (or the equivalent).
  4. Click 'Process Navigator' to expand its details, then click 'Click here for support information'.
  5. In the 'Support Info' dialog, click 'Repair'.
  6. Close all dialogs and Control Panel.
     
 
Solution 8
 
Clean your computer of all Process Navigator references and re-install.  Please see the Cleaning all Process Navigator entries from the registry article for information on how to do this.
 
 
 
Solution 9
  1. Open your Triaster process map template manually, it can be downloaded from your customer support site should you not be able to find it.
  2. Press Process Navigator > Options on the Process Navigator Visio Process Add-in menu.
  3. Assign the file paths to the stencil and template that you have just opened or to the file path of the correct stencil and template that is stored on your network.
     
 
Solution 10
  1. Save the process map to your multi-map root.
  2. Open Process Navigator.
  3. Press Multi-map > Import > Generate Maps from Visio VSD Files.
  4. Open the file that has now been imported from VSD format into VDX format.
 
Applies to:
  • Process Navigator all versions
  • Visio 2003
  • Visio 2007
  • Visio 2010

Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on 0870 402 1234.

                    Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail feedback@triaster.co.uk