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Duplicate documents folders on webserver server

 This article is suitable for a Process Mapper

Ref: PEV200912101724
Last Edited: September 28th, 2011

Symptoms:
 
In installations of the Triaster suite 2009 there are document folders in the process library folder, live, Prelive and sandpit folders of the web-server.

Cause:
 
Changes made for the new document search feature have introduced a new folder for all documents regardless of site they serve and with the old folders remaining in place.

Solution:
 
This has no effect on the product but can be confusing to authors as to which folder to link to. The recommended best practice for document management with the Triaster Solution can be found here.

Applies to:
  • Process Navigator
  • Browser Toolkit
  • Windows

Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on 0870 402 1234.

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