Responsibility Box treated as a non-Triaster shape when exporting to Excel

 This article is suitable for a Process Mapper

Ref: AR20090422
Last Edited: September 28th, 2011
 
Symptoms:
 
The following error message is shown when attempting to export to Excel.
 
Non-Triaster Shapes detected in the map 'C:\Documents and Settings\Andrew Ridgley\Desktop\Process Maps\Sales\Process order.vdx'.
This file has not been exported to Excel. Please run the Non-Triaster Shapes report (Reports > Other Reports) to identify these shapes.
 
Cause:
 
This issue can occur when attempting to export older maps to Excel. If the Excel Export settings have been configured to block Non-Triaster shapes (Tools-Options-Excel Import) this will prevent an export to Excel from taking place
 
Solution:
 
The workaround for this is to open the map and then save it (without making any changes). The responsibility tabs will behave correctly from now on.
 
Applies to:
  • Process Navigator 4.60 onwards 

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