Off-Page Connectors not Linking Same Named Deliverables

 This article is suitable for a Process Mapper

Ref: 20060612
Last Edited: September 28th, 2011
 
Description:
 
When running the Off-Page Connectors wizard in Process Navigator, there seems to be identical Deliverables across different maps that are not getting an Off-page Connector added.
 
Possible Causes:
  1. Text within Deliverables is not the same. Even an extra space can cause a mismatch.
  2. Deliverables may be on maps that are on different levels.
  3. One or more of the Deliverables are External.
Solutions:

1. Check to make sure the text between the two Deliverable are the same. If you cannot spot the difference, use F2 (Text Edit) to highlight the text in one shape and copy the text into the next shape.

2. The default setting for Process Navigator is to connect maps on the same level (i.e. a level 1 map can only link to another level 1 map etc.) If you prefer to create links across the levels then this can be switched off by un-ticking the box labeled 'Enforce level Matching' (see image below) on the Off-Page Connectors tab. This dialog can be accessed via Tools > Options from within Process Navigator. If you then refresh the Off-Page Connectors, you will receive different results. 

 
3. Process Navigator's Refresh Off-Page Connectors wizard will ignore External Deliverables because External Deliverables leave the organisation or come in from outside of the organisation. Change the External Deliverable to be an Internal Deliverable.
 
Applies to:
  • Process Navigtor all versions
  • Visio Template 

Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on 0870 402 1234.
 
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