Error (1417) Occurred during the Action Open

 This article is suitable for a Process Mapper

Ref 20070329
Last edited September 28th, 2011

Symptoms:

When opening a previously created process map (.vdx), you receive the following error:

An error (1417) occurred during the action Open.
Access has been denied.
 
Possible Causes

Errors received when opening files are usually caused because someone else has the same file open on the network.
 
Solution
 
Ensure the file is not open. Your IT department can check who has the file open.
 
Applies to:
  • Process Navigator all versions

Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on 0870 402 1234.
Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail feedback@triaster.co.uk