Received unhandled exception error when accessing properties file

 This article is suitable for a Library Administrator

Ref: 20070926
Last edited September 28th 2011


After accessing the properties from within Process Navigator, the following error is displayed

Cause 1

The properties.xml file may have been customised incorrectly; the properties.xml file cannot have a row name and a group name that match. For example:

<group groupName="HowTo" groupCaption="How To">
 <row rowName="HOWTO" rowCaption="This process shows how to..." rowType="0" />
Cause 2

There may be a property already within a shape that has the same name as one of the group names associated with the shape in the properties.xml file.

This solution applies to both of the above causes.
Change the groupName or rowName value so that they differ. Perhaps prefix group names "group" or "grp" to help ensure the name isn't duplicated in a row name.

Applies to:
  • Process Navigator all version

Need further help? Contact the Triaster Support team by e-mailing or by calling us on + 44 (0)870 402 1234.
Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail