Undefined Displayed when Hovering Over Shape in HTML

 This article is suitable for a Library Administrator

Ref: 201004210920 
Last Edited: December 3rd, 2012
When viewing an HTML map in Internet Explorer 8, "undefined" is displayed in the tooltip text when hovering over a shape. The HTML will probably have been created in Visio 2003 or Visio 2007 pre-SP2.
Internet Explorer 8 processes JavaScript (or JScript) differently from Internet Explorer 6 or 7, and it's the processing of a particular function that causes the problem.
Create the HTML in Visio 2007 SP2 or later.
This function has been amended in the HTML output of Visio 2007 SP2, and the mouse-over text is as it should be.
Any publication server should be upgraded to Visio 2007 with the latest service pack. In addition, we'd recommend other available updates.
Note: SP2 addresses another issue with Internet Explorer 8 and Visio's HTML output.
Other users can continue to use Visio 2003. Further information on compatibility is given here.
Applies to:
  • All versions of Process Navigator
  • Internet Explorer 8
  • Visio 2003, Visio 2007 pre-SP2

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