Feedback E-mail address not updating after Shape replace

 This article is suitable for a Library Administrator

Ref: 201109061610 AW
Last Edited: February 16th, 2012
 
Description
When performing a Shape Replace on a Feedback E-mail shape it maintains its old hyperlink information.

Cause
The "Preserve Visible Properties" tick box was ticked when the shape replace was undertaken.
 
In later designs of the Feedback E-mail, the e-mail address is read from a custom property. If when replacing the Feedback E-mail shape, the replacement is configured to retain the properties of the shape being replaced, the e-mail address will not change.

Solution
Perform a Shape Replace once more with the "Preserve Visible Properties" tick box unticked when you add the Feedback E-mail shape to the list.


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