Map could not be opened in Visio error reported in publication logs

 This article is suitable for a Library Administrator

Ref: 201010180903
Last Edited: September 28th, 2011
The following error is reported in the publication logs:
<Map Name> could not be opened in Visio, and so cannot be exported to HTML.
Check whether this file can be opened in Microsoft Visio.
Possible Cause:
This may occur if the publication server is running Visio 2003 that has had no updates applied. If a VDX file contains XML extensions associated with a latter version of Visio, then an unpatched Visio 2003 cannot open it.
Visio Standard 2003 (as installed) - 11.3216.5606
Visio Standard 2003 + SP1 - 11.4301.6360
Visio Standard 2003 + SP2 - 11.5509.6568
Visio Standard 2003 + SP3 - 11.8161.8172
Update Visio 2003 with the latest service pack and other updates. We'd recommend this anyway, not just in these circumstances.
Applies to:
  • Visio 2003

Need further help? Contact the Triaster Support team by e-mailing or by calling us on 0870 402 1234.
 Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail