Integration, Market Positioning and Fit with Other Product FAQs

 This article is suitable for a Library Administrator

Ref: 200911261200 MC
Last Edited: November 26th, 2009

Page Information

This page was last reviewed for content and accuracy on November 26th 2009 following the release of the Triaster 2009 Suite.

Introduction

For all the answers given in this section, Triaster will have conducted research at the time the answer was produced based primarily on web resources available at that time. Things change fast in the IT world, and therefore the content in some of these answers may fall out of sync with reality. To help with this, under each answer, the Last Updated date is given and it can be assumed that all links and source content were verified at that time.

How does Triaster Work with or Alongside Oracle UPK?

Answer Last Updated: November 23rd 2009

Summary

Triaster and the UPK are not competitive products. They do different things and serve different business objectives. They work alongside each other with minimal overlap. Either system can exist entirely in isolation within a business and deliver benefit, however, should both systems exist within a business, then a great deal of benefit can be gained by integrating them, and this is entirely achievable.
 
Triaster creates integrated business management systems (health & safety, environment, quality) that help businesses comply with a variety of standards such as ISO 9001. It does this through a process management approach.
 
The UPK automatically creates system documentation to enable end-user adoption of systems to be easier. It does this from a work flow perspective.
 
The degree of overlap between the 2 is where detailed screen-based documentation of systems work flow better serves the needs of the process management system than a higher level process flow would do.
 
Process flows created in Triaster can link through to the BLOBs (binary large objects) that are the elements of documentation generated by the UPK. This supports the 3 tier model of Strategy ----> Process ----> Procedures & Work flows (including systems documentation). Triaster can be thought of as the branches of the tree, and the UPK content as some of the leaves on the branch.

About the UPK

The Oracle UPK is described here:
 
 
some of which is reproduced below:
======================================================

Ensure the success of your enterprise applications, accelerate user adoption, and prepare your organization to be productive from day one with Oracle UPK and Tutor.

Maximize your applications investment, increase employee productivity and mitigate risk through all phases of the project life-cycle with Oracle UPK and Tutor. These complementary products provide a simple and comprehensive content development, deployment, and maintenance platform specifically designed for project team members and line of business owners. With these tools, the project team will dramatically reduce the time to deployment and ensure end user adoption - the single biggest barrier to enterprise application success. Supporting applications from Oracle, SAP, and Microsoft as well as all other enterprise applications, Oracle UPK and Tutor will help you achieve the highest return on your enterprise application investment.

======================================================
 
 
Further insight to the UPK is found here:
 
some of which is reproduced below:

======================================================

Oracle UPK provides a collaborative development environment to create system related assets - the "People to System" documentation. With the ability to produce multiple outputs through a single recording session, Oracle UPK reduces content development time and cost. You can rapidly produce interactive transaction simulations, classroom and web based training materials, and in-application performance support. With the creation of user test scripts, the system transactions can be defined and tested before go-live, providing the necessary materials to ensure user adoption. Oracle UPK is key to increasing productivity and reducing overall software implementation costs.

With UPK 3.5.1 enterprises can:

  • Maximize the return on your enterprise application investment
  • Mitigate the risk associated with change management and compliance
  • Drive user adoption and productivity
  • Reduce costs associated with software implementations
======================================================
 
And a further definition can be found here:
 
 
repeated below:
 
======================================================
UPK Developer – Single-source platform for developing and customizing content. Recording technology that enables content creation by simply doing the task in the Oracle application.
UPK Developer records screenshots from software applications GUI (Graphical User Interface) forms. They can be web forms to any form that runs on a PC. The tool allows you to caption and annotate the content and then play it back for users. It can also support different modes of playback to capture the users competency of the content.
======================================================

Analysis of Triaster and the UPK

Business Management Systems existed long before enterprise applications did. Triaster and the UPK are not competitive products. They do different things and serve different business objectives. They work alongside each other with minimal overlap.
 
It is possible to create entire Triaster process libraries without any links to the type of content produced by the UKP. Similarly, the UKP content can exist entirely independently of any form of process library. However, should both systems exist in an organisation, then benefit can be gained from linking to the UKP content from the Triaster library. Triaster is in one sense the branches on the tree, the UKP content are the leaves.
 
Triaster creates integrated business management systems (health & safety, environment, quality) that help businesses comply with a variety of standards such as ISO 9001. It does this through a process management approach.
 
The UPK automatically creates system documentation to enable end-user adoption of systems to be easier. It does this from a work flow perspective.
 
The degree of overlap between the 2 is where documentation of systems work flow better serves the needs of the process management system than a process flow would do.
 
Process flows created in Triaster can link through to the BLOBs (binary large objects) that are the elements of documentation generated by the UPK. This supports the 3 tier model of Strategy ----> Process ----> Procedures & Work flows.
 
The most telling phrase in the above sections is "Oracle UPK provides a collaborative development environment to create system related assets - the "People to System" documentation".
 
Not everything in a business is a system, for example, engineering processes often involve no systems at all, and Triaster is an overall management system encompassing roles & role clarity, processes, systems, procedures, process governance and ownership - the "Process to People" documentation.
 
The content in the UPK can be thought of as the more detailed systems specific execution steps required to perform a single step described in the end-to-end Triaster business process. As such, a UPK BLOB is one of several natural links from or meta data stored within a Triaster Activity.


Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on 0870 402 1234.

                    Do you have any feedback or suggestions that you would like to share with Triaster?We would love to hear from you! Please e-mail feedback@triaster.co.uk

Comments