visgrf.dll error encountered during HTML export

 This article is suitable for an IT Adminstrator

Ref: AW20090601
Last Edited: September 28th, 2011
 
Symptoms:
 
During a HTML export an error saying visgrf.dll needs to be re-installed comes up.
 
Cause:
 
The possible cause of this is detailed in the following Microsoft KB: http://support.microsoft.com/kb/828967
 
The problem may occur if all the following conditions are true:
 
- Both Microsoft Visio 2002 and Visio 2003 are installed on the same computer.
- Visio 2002 is installed by a member of the Users group.
- Visio 2003 is installed by a member of the Administrators group that is used by all Users.
- Visio 2002 has been repaired or has been updated.
 
Solution:
  • Use the workaround is detailed in the Microsoft KB above.
  • Remove Visio 2002 from the computer.
Applies to:
  • Visio 2002
  • Visio 2003 (when installed on the same machine as Visio 2002) 
  • Visio 2007 (when installed on the same machine as Visio 2002)

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