Publication or cloning emails not being received

 This article is suitable for an IT Adminstrator

Ref: 201008171129
Last Edited: September 28th, 2011

Checking the e-mail address

  1. The e-mail address stored in your "\PublicationServer\PublicationWrapper\config.xml" file is correct?  (this should be in the <EmailAddress> tag, eg. <EmailAddress>support@triaster.co.uk</EmailAddress>)
  2. when e-mailing the above address the correct recipients receive the e-mail.

Troubleshooting the Publication Server

If the content in your library doesn't appear to be updating then you might want to have a look through this article.

Checking the event log

  1. Log on to the Publication Server as a local administrator
  2. Press Start>Run>Control Panel>Administrative Tools>Event Viewer
  3. Select the "Application" event log
  4. Find the last "Publication Wrapper" events
  5. Check to see if any of the events have warnings or errors associated with them
  6. Contact Triaster Support if they do

Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on 0870 402 1234.

                    Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail feedback@triaster.co.uk