Internet Explorer Cannot Download File

 This article is suitable for an IT Adminstrator
Ref: 201108010922
Last Edited: September 28th, 2011
When executing a link to a Microsoft Office document, an error message is displayed.
"Internet Explorer cannot download File.doc from ServerName.
Internet Explorer was not able to open this Internet Site. The requested site is either unavailable or cannot be found. Please try again later."
Possible Cause
The web server is running IIS, and content expiration is set to expire immediately.
Configure IIS not to expire content immediately. Content expiration can be set for each virtual directory, so a configuration specific to the Documents repository can be made if desired.
More information is available in this article:


Need further help? Contact the Triaster Support team by e-mailing or by calling us on 0870 402 1234.

                    Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail