Configure Print from Web Tool on 64-bit Windows

 This article is suitable for an IT Adminstrator

Ref: 201211161258
Last Edited: November 16th, 2012


The Print from Web tool is a feature of Triaster Server, offering improved printing of process maps in comparison to printing directly from Internet Explorer. It's a 32-bit application, so when hosted on a 64-bit Windows platform, needs to be run under an application pool that is configured to allow 32-bit applications.


  1. Open Internet Information Services (IIS) Manager.
    Start > Administrative Tools > Internet Information Services (IIS) Manager
  2. In the left-hand pane, expand '<Computer Name> (<User Name>)'.
  3. Right-click 'Application Pools' > 'Add Application Pool...'.
  4. In the 'Add Application Pool' dialog, set:
      Name: Triaster32bitAppPool
      .NET Framework version: .NET Framework v2.0.50727
      Managed pipeline mode: Integrated
    and click OK.
  5. In the middle pane, right-click 'Triaster32bitAppPool' > 'Advanced Settings...'.
  6. In the 'Advanced Settings' dialog, set:
      Enable 32-Bit Applications: True
      Identity: NetworkService
    and click OK.
  7. In the left-hand pane, expand 'Sites' > 'Default Web Site' > 'Triaster Browser Toolkit 2011'.
  8. Click 'PrintFromWeb'.
  9. In the right-hand pane, click 'Basic Settings...'.
  10. In the 'Edit Application' dialog, adjacent to 'Application pool', click 'Select...'.
  11. Select 'Triaster32bitAppPool' from the list, and click OK.
  12. Click OK to close the 'Edit Application' dialog.


  1. Open a site that contains a map.
  2. In the navigation bar, click 'SEARCH'.
  3. Click 'Search Maps'.
  4. Leave the search term blank, and click 'GO'.
  5. Click on a link to open a map.
  6. When the map is displayed, click 'PRINT' in the toolbar.
A new browser window should open with an image of the map displayed (on its side). If not, then try restarting IIS.
  1. In Internet Information Services (IIS) Manager, in the left-hand pane, click '<Computer> (<User>)'.
  2. In the right-hand pane, click 'Restart'.

Applies to:

  • Triaster Server 11 and later.
  • Windows Server 64-bit platforms.


Need further help? Contact the Triaster Support team by e-mailing or by calling us on + 44 (0)870 402 1234.
Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail