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Installing, Starting and Restarting the 'PN Publication Wrapper' Service

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Ref: 201202160943 AW
Last Edited: February 16th, 2012

Installing, Starting and Restarting the 'PN Publication Wrapper' Service

The process of installing the 'PN Publication Wrapper' service should only be needed in the event of an error during the installation. This is most commonly caused by the user details being entered incorrectly. You may, however, only want to restart the service if you have made changes to the Publication Wrapper configuration in the PubServerConfig utility. If so, skip the instructions to install the service in section 1.
 
The 'PN Publication Wrapper' is the Publication Server service that runs using the Triaster services account specified as a requirement on the Publication Server section of the software requirements page found HERE. If the Improvement Workbench is going to be run off this server as well then this service is also started using the Triaster services account.
  1. Install the services (this is only required should the installer have failed in installing the services).
     
    1. Open the "PublicationServer\PublicationWrapper" folder in Windows Explorer.
       
    2. Open a 'Command Prompt' window.
       
    3. Create a command:
      "<Path>\Install Service 2.0.cmd" "<Path>\PublicationWrapper.exe"

      (where <Path> is the full path of the PublicationWrapper folder)

      and press ENTER to run it.
       
    4. When prompted, enter the credentials of the Triaster services account (click here for more information), using the syntax <Computer Name>\<User Name> or <Domain Name>\<User Name> to specify the user.
       
      Note: In nearly every case, that syntax has been required to install the service. However, if it fails, try just the user name, omitting the domain or computer name.
       
    5. Create a command:
      "<Path>\Install Service 2.0.cmd" "<Path>\ImprovementWorkbenchServer.exe"

      (where <Path> is the full path of the PublicationWrapper folder)

      and press ENTER to run it.
       
    6. When prompted, enter the credentials of the Triaster services account (click here for more information), using the syntax <Computer Name>\<User Name> or <Domain Name>\<User Name> to specify the user.
       
      Note: In nearly every case, that syntax has been required to install the service. However, if it fails, try just the user name, omitting the domain or computer name.
       
  2. Start the services.

    1. Press Start > Administrative Tools > Services.
    2.  
    3. Right-click 'Improvement Workbench Server' > Start or Restart.
       
    4. Right-click 'PN Publication Wrapper' > Start or Restart.

Validation

  1. Press Start > Administrative Tools > Services.
     
  2. Order by description.
     
  3. Select 'Improvement Workbench Server', and check whether the service status is 'Started'.
     
  4. Select 'PN Publication Wrapper', and check whether the service status is 'Started'.


Need further help? Contact the Triaster Support team by e-mailing support@triaster.co.uk or by calling us on + 44 (0)870 402 1234.
 
Do you have any feedback or suggestions that you would like to share with Triaster? We would love to hear from you! Please e-mail feedback@triaster.co.uk